Application Support Consultant
Company: Disability Solutions
Location: Hartford
Posted on: October 17, 2024
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Job Description:
Together we fight for everyone's opportunity for a better
financial future. We will do this together - with customers,
partners and colleagues. We will fight for others, not against: We
will stand up for and champion everyone's access to opportunities.
The status quo is not good enough ... we believe every individual
and every community deserves access to financial opportunities. We
are determined to support both individuals and communities in
reaching a better financial future. We know that reaching this
future depends on our actions today.Like our Purpose Statement,
Voya believes in being bold and committed to action. We are
committed to a work environment where the differences that we are
born with - and those we acquire throughout our lives - are
understood, valued and intentionally pursued. We believe that our
employees own our culture and have a responsibility to foster an
environment where we all feel comfortable bringing our whole selves
to work. Purposefully bringing our differences together to
positively influence our culture, serve our clients and enrich our
communities is essential to our vision. Are you ready to join a
company with a strong purpose and a winning culture? Start your
Voyage - Apply Now Duties: Ensure proper coordination of software
application design, development, testing, quality assurance,
configuration, installation and support to ensure smooth, stable
and timely implementation of work requests and issue resolution.
Provide technical and application portfolio risk management
consulting leadership to managers and the supplier. Accountable for
the technical delivery of work by the supplier for a defined
portfolio. Ensure delivery and planning of large application
maintenance and currency efforts in partnership with the supplier
and project management. Coordinate with the supplier and the
Application Development Project team to transition services and
support to the application maintenance transition activities.
Partner with architects and shared services teams to ensure Voya
standards, software development practices, and compliant designs
are met. Review support documentation for Operational IT governance
and ensure it is up to standard. Identify opportunities for new
services, continuous improvement and/or cost reduction and manage
related change requests. Manage the day-to-day operations of an
application portfolio (e.g., application maintenance, stability,
innovation, development, incident, change & problem management)
inclusive of a vendor team of resources within an outcome based
contract. Monitor Supplier procedures and client interaction to
ensure compliance with Voya policy and SLAs. Review performance
results and determine when application maintenance support levels
need to be changed. Accountable for initiating supplier dispute and
contractual change requests. Review and validate service level
report accuracy and escalate concerns/discrepancies. Act as initial
contact for Suppliers participating in the end-to-end support
process.Requirements: Requires a Bachelor's degree or foreign
equivalent in Computer Science, Computer Engineering or a directly
related field, and five (5) years of experience in a Software
Application Development role or related position.Experience must
include: Supporting Digital Retirement Services Digital Portfolio;
Utilizing Cloud Technologies including Pivotal Cloud Foundry (PCF),
AWS, Docker, Apigee gateway; Utilizing App and Web Servers
including Jboss, Tomcat, WebSphere, Weblogic, or IIS; Utilizing Web
Technologies including Java, JSP, Servlet, Java API, HTML, Java
script, Maven, C#, .NET, or Asp.Net Web services; and Business
analysis within a digital portfolio.Compensation Pay Disclosure:
Voya is committed to pay that's fair and equitable, which means
comparable pay for comparable roles and responsibilities. The below
annual base salary range reflects the expected hiring range(s) for
this position in the location(s) listed. In addition to base
salary, Voya offers incentive opportunities (i.e., annual cash
incentives, sales incentives, and/or long-term incentives) based on
the role to reward the achievement of annual performance
objectives. Please note that this salary information is solely for
candidates hired to perform work within one of these locations, and
refers to the amount Voya Financial is willing to pay at the time
of this posting. Actual compensation offered may vary from the
posted salary range based upon the candidate's geographic location,
work experience, education, licensure requirements and/or skill
level and will be finalized at the time of offer. Salaries for
part-time roles will be prorated based upon the agreed upon number
of hours to be regularly worked. $143,916.75Be Well. Stay Well.
Voya provides the resources that can make a difference in your
lives. To us, this means thriving physically, financially, socially
and emotionally. Voya benefits are designed to help you do just
that. That's why we offer an array of plans, programs, tools and
resources with one goal in mind: To help you and your family be
well and stay well.What We Offer
Keywords: Disability Solutions, Meriden , Application Support Consultant, Professions , Hartford, Connecticut
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